Subject: English Language Test - Sona Mariyam
From: Sona Mariyam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 11:48:58 -0500

| | Foreign Language Screening Test

Name | Sona Mariyam    /  (+91) 9447949406    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We're sorry for the trouble you've been having with your order ID OD7900D1890. It's always important for us to reach you without delay.
In order to deliver your product in sharp, please provide additional information regarding address, pincode and contact number here.

We're trying to resolve this as fast as possible. Thankyou for your patience and let me know if I can help in anyway.

Have a great day,
Homebox team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thanks for sharing your concern with us. We are extremely sorry to hear about your bad experience! We are trying our best to make returns and refunds a hassle-free experience for all our customers.
Our team will contact you within 2 working days and your refund will be processed after return.
If you’re still searching for the same product or any related products, let me know. I will be more than happy to show you some of our other options and current offers. Thanks for your patience and cooperation.

Have a great day,
Homebox team.

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