Subject: English Language Test - Akansha singh
From: Akansha singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 10:59:31 -0500

| | Foreign Language Screening Test

Name | Akansha singh    /  (82873) 55750    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam/Sir

Your item has been shipped and reached to the courier company but because of wrong address our delivery agent can't reach to u .Please update your address on the website or contact to our delivery agent on this number****** .

need help?
for queries or any assistance Contact us.
thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mam/Sir

This email is with regard to the complaint about your exchange request for product.
we understand that you wish to get this product exchange as quickly as possible.we apologized that it took longer than your expectation ,however please do not worry and get it sorted for you.we glad to inform that your exchange request approved and delivered to the address earliest.

regards
.....

exchange by ...date
kindlt hand over the items with all original tags intact.

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