Subject: English Language Test - Shah Fahad
From: Shah Fahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 10:17:10 -0500

Foreign Language
Screening Test

Name

Shah
Fahad    /  (+91) 7091358465    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for contacting us. We're considering your issue, as our shipping
representative tried to get in touch with you and reached at your place as
well.

So we are refunding your amount.

KEEP SHOPPING WITH US.

THANK YOU

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Sorry for the inconvenience caused to you.

We'll get back to soon and if you still don't want it, we can process your
return, and your refund will be process shortly.

In the meantime, let me know if you have any questions, comments, or
feedback.

Sincerely

Shah Fahad