Subject: English Language Test - Puja Saha
From: Puja Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 09:53:26 -0500

| | Foreign Language Screening Test

Name | Puja Saha    /  (+91) 7059593104    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name ),

Thank you for contacting us about your handbag which you have placed on 18th November 2021.

We are happy to inform you that the order was shipped by us to the courier company on the same day when the order was placed.

We are sorry to let you know that your order for the handbag has been delayed due to the address mismatch issue faced by the courier. They are not able to find out your address. I would request you please share your correct address along with the correct Pincode so that the courier company will be able to deliver your product as soon as possible.

We would like to thank you for your understanding. Track your current order here: {link}

Thanks & regards
Puja Saha

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (customer name),

Thank you for contacting us about your TV cabinet which you placed last week.

We are happy to hear that the installation has been done today.

We are very sorry to hear about the trouble that you have faced today. Please don't worry, we are here to help you out and we will try to give you the best resolution from our end.

We would like to inform you that the TV cabinet has a replacement policy. So I have raised a hand-to-hand replacement request for you as per your request. Now please wait for the replacement and the courier person will call you back. All details about the replacement have been sent to you.

Thank you for giving your valuable time to us. Track your current order here: {link}

Thanks and regards
Puja Saha

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