Subject: English Language Test - Vijay Singh Adhikari
From: Vijay Singh Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 09:30:44 -0500

| | Foreign Language Screening Test

Name | Vijay Singh Adhikari    /  (+91) 7828813301    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

[email-masked]

Sub: Status of your order

Hello sir/mam,

We deeply regret to inform you that your order no:***** was not delivered on time as expected. According to the courier company, they tried to deliver your package but the address was incorrect as per the courier services.

Please kindly update your latest or current address either on our official app or visiting our website.

Regards

Vijay

Customer Service Agent
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

[email-masked]

Sub: Faulty TV Cabinet

Hi Abdul,

We deeply regret to know that the cabinet you purchased last week has too many scratches. Well, our team will work on to the product which was installed at your home and after carefully examining, we will replace the product.

If the product is unable to replace then a fully-fledged amount will be send to your account no-*******.

Regards

Vijay
Homebox team

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