Subject: English Language Test - Satyam singh
From: Satyam singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 04:32:32 -0500

| | Foreign Language Screening Test

Name | Satyam singh    /  (94551) 99709    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir
A very very happy good morning. Sir orderd is shipped to the courier company. Courier company tried for delivery at right place as you given but given address is wrong.
I'm sorry sir please again tell us to right address .
Then we will able to help you for deliver the product.
Thank you for using our services.

Good day sir.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul sir,
Wish you a very good morning  .We are sorry to hear about your peoblem .we are happy to help because customers  are our family member. We send back team to your home for confirming your problems.if we find  same problem then we will return the tv. If you want your money back or you want to exchange. We will help you out .
Thanks sir for using our services.

Best regards

Homebox team

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