Subject: English Language Test - Isha Mishra
From: Isha Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 03:24:16 -0500

| | Foreign Language Screening Test

Name | Isha Mishra    /  (91) 8765087547    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thankyou for choosing us, this is very sad to hear that you have not received your parcel yet but we are very sorry to tell you that due to the adress which has been mentioned while placing the order was wrong our courier partner were unable to deliver the package to you to it has been returned to us.
So, I would request you to please place the order again and take care to mention the adress correct this time.
Regards
Cheery company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Thankyou for shopping with us, we are very sad to hear the same from you.
You are a valuable customer for us an we totally understand your situation but unfortunately we have some policies regarding the same which has been also mentioned in the Terms and conditions for the same of 72 hours and as it is already 1 week from the date of delivery.
So we are very sorry to inform you that we will not be ble to cater this.
Thank-you for being a part of cherry.
Regards
Isha

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