Subject: Tech Support Candidate - Yasir Ahmad
From: Yasir Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Nov 2021 19:53:43 -0500

| | Tech Support Test

Name | Yasir Ahmad
E-mail | [email-masked]
Phone Number | (91) 7006966767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla Vihar, Jamia Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AayZee Technologies | Technical support executive | Working currently | 45000
Previous Employer 1 | MIITS | Technical support | July 31 2019 | 39000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I'll check if I've typed the correct address in the address bar, and if the address is correct then I'll go ahead and check my router for all the green lights on, and if my router is displaying the green lights, then my next step will be to check if the LAN is properly attached to the computer and router and if in case I'm connected through WIFI, I will turn on and off my router as well. And if I'm still facing the same problem then I'll go ahead and disable the internet from the network section on my computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, I've to turn the blue tooth on both the devices and to pair the speaker with a mobile phone, I'll first initiate the pairing from the speaker to make it discoverable. And if it's showing among the available blue tooth devices then ill go ahead and connect it with my phone.
What according to you makes you a good candidate for customer service or technical support job? | My experience that I've gained all these years.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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