Subject: Tech Support Candidate - KUSH Kumar Singh
From: KUSH Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Nov 2021 19:43:06 -0500

| | Tech Support Test

Name | KUSH Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 8318334382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kalkaji
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Checking internet connection and reference page .. then putup website and login.

2 steps .. check Internet connection
3 steps.. check another person connection is there works currently or not then fixed problem.
4 steps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 keyboard press bluetooth icon button
2 tap new pair device and refersh
3 tap name of the bluetooth device and press ok

What according to you makes you a good candidate for customer service or technical support job?

Communication skill., Quick response, we identified customer need ans wants, keep smiling, attitude, well dress, always work positive, time management.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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