Subject: English Language Test - Rahul Rawat
From: Rahul Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Nov 2021 06:56:49 -0500

| | Foreign Language Screening Test

Name | Rahul Rawat    /  (91) 9811858748    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us.

We would like to inform you that the courier team tried to ship the product but the address was incorrect due to which the product is delayed. We regret the inconvenience caused.

Please share the correct address so that we can get the product shipped ASAP.

Please feel free to contact us for any questions [email-masked]

Regards,
Rahul
Team Homebox

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this to our notice.
We really apologize for the inconvenience caused.

Please be rest assured we will replace the product and replacement product will be shipped within 24-48 hours.

The support team will contact you and install the Replacement product and pickup the damaged product.

We would also like to offer you 20% discount on future purchase. Please use the below code to avail the discount.

Code: "20Homebox"

Regards,
Rahul Team Homebox

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