Subject: English Language Test - Vanita Anand
From: Vanita Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Nov 2021 03:08:27 -0500

| | Foreign Language Screening Test

Name | Vanita Anand    /  (110018) 7065320880    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir /maam

We got your mail regarding your order placed on 16.11.2021. We dispatched your order on the same day and handed over to the courier company.  They are also trying to reaching you.  But they are not finding your address. Kindly confirm your address again so that your order would reach to you as soon as possible.

Sorry for the delay.

Regards and thanks
Vanita Anand

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir/ maam

We got your mail regarding the scratches on the Television that you have bought from us last week.

May be scratches came during transportation. We understand your problem. We would try to replace the product as soon as possible.

Thanks and regards
Vanita Anand

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