Subject: Trainer Candidate - Dilshad Ali
From: Dilshad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 23:34:23 -0500

| | Tech Support Test

Name | Dilshad Ali
E-mail | [email-masked]
Phone Number | (98910) 02390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Maujpur Delhi 110053

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jayanita Exports | DGM | 21/06/2021 | 87000
Previous Employer 1 | Shri Ram Autotech | SM | 18/02/2019 | 65000
Previous Employer 2 | Metaflex Doors | SM | 31/08/2014 | 62000

If Selected, how much time do you need to join? | 15days

Please briefly describe your work experience specifically in training?

Business process mapping and training to the various department&#039;s employees as per their role and responsibility and skill matrix.

Reference - ISO9001-2015

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

There was a training session with various functional executives in Shri Ram Autotech P Ltd in 2017 about the MACE Training Program (which was a Customer Oriented system training program). Employees were not very much supportive to take the concept of  customer focus processes which was design to correct the conventional method of their working in the organization. It was a tough situation and is handled gradually by making three stage program which was firstly associated to lift their work from  conventional to the systematic approach.

In the second stage we have developed the training modules to upgrade their skill level as per Business process requirement of ISO9001 system.

Then, finally we started on customer oriented training program and they have easily adopt it. It has taken a time span of one and half year to complete the requirement of training program as per customer standard.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good customer service contains to satisfy their needs immediately well before the agreed time frame.

Providing good customer services every time makes it great customer service to convert them into loyal customer.

By reaching at the level of great customer service with providing repeated good customer services, they feel loyal to the organization.

Only great customer service resulted in more customer retention and businesses.

What according to you makes you a good candidate for this position? | a long and rich experience to handle customer services and training of business processes as per various business and process excellence tools like ISO, Six Sigma green belt and black belt requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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