Subject: Trainer Candidate - Joy Subramaniam
From: Joy Subramaniam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 05:37:52 -0500

| | Tech Support Test

Name | Joy Subramaniam
E-mail | [email-masked]
Phone Number | (+91) 9074398544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Coimbatore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | annexmed | Am Quality & training | | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15
Please briefly describe your work experience specifically in training? | Training management, need analysis, maintenance of training calendar, soft skills
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | training for executives to voice tone..it was very difficult to train for voice modulation as it will impact the nps and csat critically
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is average and great is extraordinary
What according to you makes you a good candidate for this position? | my experience, decision making, quick learning and attempting innovations for customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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