Subject: Trainer Candidate - Rohit Kaveeshwar
From: Rohit Kaveeshwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 03:10:16 -0500

Tech Support
Test

Name

Rohit
Kaveeshwar

E-mail

[email-masked]

Phone Number

(91) 9632273366

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

JAVA R&D

Process Manager

8-9-21

56000

Previous
Employer 1

TCS

Business Process Lead

31/7/21

38000

Previous
Employer 2

IBM

Team Leader

7-12-18

35000

If Selected, how much
time do you need to join?

Immediate

Please briefly describe your work experience specifically in
training?

I have worked as a trainer and QA for IT service
desk  (Voice & NonVoice) as well as NBFC Backoffice & Voice &
NonVoice process.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I have managed a new hore team of 50+ freshers at
the service desk and has also cross trained senior employees on parallel
vertical processes

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service is doing what is according to the SOP.
Great customer service is making sure that customer is delighted at the end of
the call and his belief in the brand grows stronger.

What according to
you makes you a good candidate for this position?

I have
worked as a  trainer, team leader, QA and associate in a 24*7 voice process for
almost 6 years which has given me immense knowledge of the working of a call
center. I can handle a sales process with great ease and make sure associates
achieve their targets

On a scale of 1 - 5 please rate your
fluency in spoken English

5