Subject: Trainer Candidate - Akshat Gupta
From: Akshat Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 02:51:05 -0500

| | Tech Support Test

Name | Akshat Gupta
E-mail | [email-masked]
Phone Number | (91) 9971967373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Developer | Na | 34000
Previous Employer 1 | Reliable Bpo Solution | Sr. CCE | Feb 2018 | 28000
Previous Employer 2 | Aegis | CCE | Nov 2007 |

If Selected, how much time do you need to join? | 14 days
Please briefly describe your work experience specifically in training? | Being a vintage agent gives me an opportunity to host several Buddy up (Training) Sessions. I havecslso trained a whole batch during my tenure with Reluable Bpo Solutions.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The good Customer Service worries about the call being complaint whereas the great customer service is more about a real conversation and making the customer feel a personal connect with you.
What according to you makes you a good candidate for this position? | My experience in customer service makes me exceptional candidate, my technical experience and strong communication skills will give a edge above others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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