Subject: Trainer Candidate - Devansh Sharma
From: Devansh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 02:41:29 -0500

| | Tech Support Test

Name | Devansh Sharma
E-mail | [email-masked]
Phone Number | (91) 9650944254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Telecom | QA | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Experience in auditing international chat and voice campaigns , providing reports to the Cfu's and initiating change
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Driving correct and ethical behavior within the team and getting all the members on the same page
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Empathy..attentive listening..attention to detail
What according to you makes you a good candidate for this position? | Knowledge,  skill , experience
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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