Subject: Tech Support Candidate - Aalam Gul Aalam
From: Aalam Gul Aalam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Nov 2021 23:18:54 -0500

| | Tech Support Test

Name | Aalam Gul Aalam
E-mail | [email-masked]
Phone Number | (+91) 9906400865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PERSONIV CONTACT Centers | Senior Associate | | 28000
Previous Employer 1 | Hirewell Staffing service | Team leader | | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would check if I am connected to the web.
I would check if the web ess is correct.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on my phone.
Turn on the speaker.
Long press bluetooth button on the speaker to pair.
Select the device name of the phone.
Play audio to check for sound.

What according to you makes you a good candidate for customer service or technical support job? | Customer service requires a lot of patience and a soft voice. Moreover, it requires a thorough knowledge of the product. I excel in all three given fields.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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