Subject: Tech Support Candidate - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Nov 2021 00:39:10 -0500

| | Tech Support Test

Name | Abhishek Sharma
E-mail | [email-masked]
Phone Number | (91) 8368001730
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Smartphones

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vivo | Social media executive | 20 December | 22
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check the exact error appearing while opening the website.
2nd. I will recheck if the website is correct or not.
3rd- I will try to open that website in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Need to enable blutooth in both device(Phone and speaker)
2. Search the bluetooth device name in the phone
3. Connect...

What according to you makes you a good candidate for customer service or technical support job? | I love to solve the queries of the customers and it's always a new experience when we connect with new customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |