Subject: Tech Support Candidate - Kartik Singh Saini
From: Kartik Singh Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Nov 2021 11:28:36 -0500

Tech Support
Test

Name

Kartik
Singh Saini

E-mail

[email-masked]

Phone Number

(91) 9717682061

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Previous Employer 1

Na

Na

Na

Previous
Employer 2

Na

Na

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check if my internet is working properly or
not.

2. If the internet is working fine, I will try to reload the page.

3. If the error persists after reloading the page, I will search for the error
code online on Google or any other search engine.

4. If the solutions I find online don't work, I will either contact ndtv via
mail or telephone to check if their website is working properly or
not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the bluetooth speaker and put it
into bluetooth mode.

2. Turn on your mobile's bluetooth and find the name of your device in the
"available devices" list.

3. Click on pair, it will connect after a few seconds.

What according to
you makes you a good candidate for customer service or technical support
job?

I have used almost all types of gadgets and tech and have some
experience in troubleshooting them. I have used most types of softwares and also
have  some experience in networking and remote desktop connections. I know how
it feels to be the user's end and can guide them in a way that's easy to
understand without having any technical knowledge.

On a scale of 1 - 5
please rate your fluency in spoken English

4