Subject: Fw: Tech Support Candidate - Thava Mani Naresh Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 26 Nov 2021 11:54:40 +0000

EPOS

________________________________
From: Thava Mani Naresh Kumar <[email-masked]>
Sent: Saturday, November 13, 2021 10:42 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Thava Mani Naresh Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Thava Mani Naresh Kumar
E-mail  [email-masked]
Phone Number    (+91) 9811854432
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Rohini, Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pacific BPO Pvt Ltd     TL Ops          40000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.  Check if you are connected to any VPN, nowadays a lot of VPN restrict external website. If not please check spelling and refresh, if unresolved then clear all cookies and temp files/delete history and try again, if unresolved
2.  Open in another browser, if unresolved then
3.  Check for all the lights on modem if they are green, if not çontact ISP.  If modem lights are stable then
4.  Check WiFi, if not available, try connecting to internet using LAN cable, check again for all the lights on modem if they are green, if not çontact ISP.  If modem lights are stable then try opening the website again, it should work.
5.  If everything is fine, then restart system, it should work.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the bluetooth speaker.  Open settings on mobile, click on the BT option on mobile, and click on pair new device or there weill be a list of available devices, check the name of device and click on it, it will pair the device and will appear in the list of paired device, click open the i button on device name listed, and check the connected option.
What according to you makes you a good candidate for customer service or technical support job? Good listener, patience, passion to help, understanding the core issues, effective communication skills, product knowledge, sympathizing / emphasizing nature.
On a scale of 1 - 5 please rate your fluency in spoken English  5