Subject: Fw: Tech Support Candidate - Sahil Rathi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 26 Nov 2021 11:53:31 +0000

EPOS

________________________________
From: Sahil Rathi <[email-masked]>
Sent: Saturday, November 13, 2021 11:45 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sahil Rathi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sahil Rathi
E-mail  [email-masked]
Phone Number    (+91) 9560245772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi West
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Unilosa international pvt ltd   Technical support Engineer      15/11/21        30000
Previous Employer 1     Tcs ion Operation executive     2/3/21  20000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check internet connection is stable or not.

2. Refresh the page

3.Make sure JavaScript is enabled

4. Make sure Cookies are enabled

5. Clear your cache and cookies

6. Make sure your web browser is up to date

7. Restart your web browser

8.Try a different web browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Start pairing from bluetooth speaker device.
2. Open phone settings and then open bluetooth
3. Search new device/ pair new device
4. Select your bluetooth speaker device.
5. Start pairing
6. Select connect/ Ok
7. Done
What according to you makes you a good candidate for customer service or technical support job? As i have overall 4.7 years of experience in IT sector with good communication skills and timely response to users issuses.
On a scale of 1 - 5 please rate your fluency in spoken English  5