Subject: English Language Test - Eklavya Ahuja
From: Eklavya Ahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Nov 2021 06:51:14 -0500

| | Foreign Language Screening Test

Name | Eklavya Ahuja    /  (110059) 7289825892    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,

Hope you are doing well.

I would like to inform you that the address that you had shared with us while placing the order was not correct as per the delivery man .

I request you to kindly share your correct address so that we can ask our courier team to attempt the delivery once again.

Thank you for your understanding.

I look forward to hear from you.

Thanks
Eklavya
The Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear,

Thank you for contacting Homebox Team,

I regret that you had received an item by us which was damaged.

Please be assured this not the experience we want our customers to have with us.

I request you to raise a return request from our mobile application along with the pictures of the damaged item so that we can process the return and refund according.

I hope this helps.

Regards,
Eklavya
The Support Team

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