Subject: Fw: Tech Support Candidate - Siddharth Dhaiya
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 26 Nov 2021 11:35:00 +0000

EPOS

________________________________
From: Siddharth Dhaiya <[email-masked]>
Sent: Monday, November 15, 2021 7:42 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Siddharth Dhaiya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Siddharth Dhaiya
E-mail  [email-masked]
Phone Number    (91) 9717180959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Indirapuram
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Analyst 30 November     25000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- Clear the cache and browsing history
2- changing the browser
3-will try to access the website using a different internet connection
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- turn the speaker on
2- select the bluetooth option
3-open bluetooth settings on your phone
4-turn bluetooth on
5-select the device you want to connect
What according to you makes you a good candidate for customer service or technical support job? I have been doing this for quite a while and after solving a minimum of 5000 tickets I am pretty sure that I am the right person.
On a scale of 1 - 5 please rate your fluency in spoken English  5