Subject: Dutch Language Test - Shivani Mishra
From: Shivani Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Nov 2021 06:01:53 -0500

Foreign Language
Screening Test

Name

Shivani
Mishra    /  (90457) 92554    / [email-masked]

Whats your first language

Dutch

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Greetings of the day,

Dear customer sorry for the delay as the mentioned address is not correct so we
are trying to contact our delivery partner and will deliver kindly share your
correct address once again so we can deliver your product efficiently hope this
Will not happen again .happy shopping with Babyshop

Regards,

shivani

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings,

Dear customer sorry for the inconvenience . kindly attached picture of the
cabinet so I can process replacement as returned on this item is not possible .I
am trying to give you a best solution . This Will not happen again I Will ensure
that their is no loss of pay for you happy shopping with us.

Regards

Shivani

Homebox Team