Subject: Fw: Tech Support Candidate - Lukmaan M
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 26 Nov 2021 09:00:17 +0000

EPOS

________________________________
From: Lukmaan M <[email-masked]>
Sent: Wednesday, November 17, 2021 1:17 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Lukmaan M

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Lukmaan M
E-mail  [email-masked]
Phone Number    (96003) 72837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Thirukkazhukundram, Chengalpattu
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Trigent Senior technical executive      August 2021     35680
Previous Employer 1     Infinite computer solution      Senior technical support        August 2020     34560
Previous Employer 2     Mibs    Vc executive    July 2019       29650
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Need to Check connectivity issue
2. Check network and browser settings
3. Need to check firewall settings
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Need to turn on bluetooth in both devices
2. We need to see in mobile list of bluetooth
3. Tap and select speaker bluetooth connection
What according to you makes you a good candidate for customer service or technical support job? 1. Sound technical knowledge
2.Positive attitude
3.polite and calm way to handle the customer
4.Time and Anger management.
On a scale of 1 - 5 please rate your fluency in spoken English  4