Subject: Tech Support Candidate - Shakshi Nehra
From: Shakshi Nehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Nov 2021 07:57:19 -0500

Tech Support
Test

Name

Shakshi
Nehra

E-mail

[email-masked]

Phone Number

(+91) 9891736532

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Modinagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Speakers & Audio
Customer Service
Representative

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

As a
computer user, firstly I can clear the cache and cookies in my browser and try
to navigate to the website with the potential network server error again.
Sometimes, cookies and a full cache are issues. Clearing them or allowing a
website to access cookies or can clear up website load errors.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Go to Settings.
Step 2 - Tap the Bluetooth option.
Step 3 - Turn On Bluetooth.
Step 4 - A list of available devices will appear.    Step 5 - If
your speaker is not listed, press the button on your speaker that makes it
discoverable - it's often a button with a Bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

Good communication skills, Soft Spoken, Good
listener , Problem Solver, Helpful. Being responsive with positive attitude,
taking accountability and ownership, understanding customer issues and providing
proactive cost effective and best solutions towards customer's
problems.

On a scale of 1 - 5 please rate your fluency in
spoken English

3