Subject: Fw: Tech Support Candidate - Aman .
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 24 Nov 2021 15:48:30 +0000

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________________________________
From: Aman . <[email-masked]>
Sent: Thursday, October 28, 2021 8:26 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aman .

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aman .
E-mail  [email-masked]
Phone Number    (+91) 7982992198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Protocols :- DNS,FTP,RDP,TCP/IP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amazon  Machine learning and Data Associate     August 2021 - currently 24000
Previous Employer 1     Microhost PVT LTD       Technical Support Engineer      December 2020 - August 2021     12000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly check it manually by closing browser tabs and pages while clearing cookies I check my internet is working or not by pinging google is command prompt . If its working then will check my DNS connectivity over the website (If Google not pining then troubleshoot more with pinging IP or gateway and contact my network provider) and then check other networks troubleshooting steps too like firewall , IP Black listing and ISP .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open the bluetooth settings (or settings  < wireless settings < bluetooth ) then turn on the bluetooth . Check the available device and paired it (if not paired already ) click on the name of the spearker bluetooth device and connect it . IT will show connected when connection was made successfully.
What according to you makes you a good candidate for customer service or technical support job? I have an experience in Technical Support in a cloud provider company ( domestic and international both ) and want to participate in the growth of company with customer obsession and tech support abilities .
Quick learner and selft motivated
On a scale of 1 - 5 please rate your fluency in spoken English  3