Subject: Fw: Tech Support Candidate - Ritik Khajuria ritik
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 24 Nov 2021 15:43:52 +0000

looks good for UENI/ Swagtron

________________________________
From: Ritik Khajuria ritik <[email-masked]>
Sent: Thursday, October 28, 2021 7:03 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ritik Khajuria ritik

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ritik Khajuria ritik
E-mail  [email-masked]
Phone Number    (110024) 7289860146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lajpat Nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        EXL     Voice   June 20 20
Previous Employer 1     EXL     Auditor Present 21-24
Previous Employer 2     N/A     N/A     N/A     N/A
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1 - will troubleshoot the issue using the default feature of the respective software.
Step 2 - if unsuccessful, will contact the developers of that site.
Step 3 - will seek other remedies to get through.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Activate Bluetooth app on your device, simultaneously switch on the speaker.
You'll find the origin and model of the speaker listed on your handset in no time. Connect and enjoy.
What according to you makes you a good candidate for customer service or technical support job? I'll keep it short and accurate.

I have experience of an entire year in the field of international voice call and customer support, moreover I have 2 years of experience in bpo.
I have undertaken customer interaction and resolved grievances of customers in a UK based process.
On a scale of 1 - 5 please rate your fluency in spoken English  4