Subject: Fw: Tech Support Candidate - Pratik Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 24 Nov 2021 15:28:08 +0000

check for UENI/Swagtron

________________________________
From: Pratik Kumar <[email-masked]>
Sent: Thursday, November 18, 2021 8:26 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Pratik Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pratik Kumar
E-mail  [email-masked]
Phone Number    (91) 7275882817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kanpur Nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Jconnect        US IT Recruit           15,000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If I open any website I saw error first of all I will check  my internet connection if it is wireless is will check my laptop is connected via wireless network and my laptop is connected to routers and my router working.
Even after that it is not working I will check my router have internet connectivity after that I will restart my router and again connect my laptop with the router.

If my laptop is connect via Lan cabel then I will check Rj45 jack is properly conner with the system and there is no problem in the lan wire.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I will on my Bluetooth speaker after that I will go to my mobile phone setting in that I will go in Bluetooth then turn on my Bluetooth after that I will search my Bluetooth speakers on device which are available. When I find my Bluetooth speaker I will click on that device name and paired my mobile with Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I am perfect for this role because I have 1 year experience as a US IT Recuriter where I know to to deal with the client and how to talk with them and I am from techinal background so I have basics knowledge of all types of Networking and Troubleshooting and in this company I can polish my skill more.
On a scale of 1 - 5 please rate your fluency in spoken English  4