Subject: Fw: Tech Support Candidate - Neena Pandey
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 24 Nov 2021 15:23:39 +0000

check for UENI/Swagtron

________________________________
From: Neena Pandey <[email-masked]>
Sent: Thursday, November 18, 2021 10:51 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Neena Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Neena Pandey
E-mail  [email-masked]
Phone Number    (201301) 8604793077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Startek Executive       N/A     12000
Previous Employer 1     N/A     N/A     N/A     N/A
Previous Employer 2     N/A     N/A     N/A     N/A
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  To troubleshoot the the Problem I will be following few steps:
1-reopen the same website in a new tab. If still same issue  arises then I will go to the history section.
2- from the history I will select recent browsing history which is of no use and clear data and will again try to reopen the website and if still error is arising I will select clear Cookies and cache from the browsing history and will try opening the website in the fresh new tab.
4- The website gets reopen.
5- If still there is error arising then try opening into a different browser.
6- After Doing all the process if still error is occuring while trying to open then there is error with the website or it is weird or invalid.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe from top of the mobile screen. Click and hold to blu tooth , then click on pair device .After that select from the available devices and tap on the name of blu tooth device you want to pair with. Sometimes when the  available devices name is not showing Please try to refresh your available devices section to avoid such scenario.
What according to you makes you a good candidate for customer service or technical support job? According to me being passionate about my work and enjoying it makes me a good candidate for the same. Apart from this I have a few skill set that makes me a perfect candidate well suited for the profile.
These are:
Reliability, openness, Conscientiousness, quick learner and stability.
On a scale of 1 - 5 please rate your fluency in spoken English  5