Subject: Fw: Tech Support Candidate - RAVI CHAUHAN
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 24 Nov 2021 15:20:31 +0000

check for epos/swagtron/ueni
________________________________
From: RAVI CHAUHAN <[email-masked]>
Sent: Friday, November 19, 2021 1:20 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - RAVI CHAUHAN

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    RAVI CHAUHAN
E-mail  [email-masked]
Phone Number    (+91) 7838334938
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      NOIDA
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check that the router is ON or not.
2.After satisfying that the router is working fine, I will check the LAN connection between router and my system.
3.Still if the problem is not sort out, then I will check network connection settings into my system.
4.After doing this, if the problem still exists then I will try to connect my system with my handset Hotspot in order to figure out that this particular problem can be appears from ISP side.
5.After doing last step, if connection established and that particular website will open then I call to my ISP provider in order to know the actual problem from their side.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Switch ON the BT of Bluetooth speaker.
2.Switch ON the BT of my mobile phone and let it to scan nearby available BT devices.
3.After scanning, my Bluetooth speaker name is shown in the list and then I will try to pair it with my mobile phone.
4.Once pairing done, our both devices are ready or connected to do further stuffs.
What according to you makes you a good candidate for customer service or technical support job? 1. I am able to understand people problem and respond accordingly in a quick way thereby their problem will sort out in less time.
2. I am a quick learner of something new things therfore if the same problem comes in future, I will tackle it in an efficient way.
3. I like to face new challenges in order to enhance my knowledge which will play an important part for my career growth.
On a scale of 1 - 5 please rate your fluency in spoken English  3