Subject: Fw: Tech Support Candidate - Aditya uniyal Aditya
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 24 Nov 2021 15:19:06 +0000

doubt but check for EPOS

________________________________
From: Aditya uniyal Aditya <[email-masked]>
Sent: Friday, November 19, 2021 2:47 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aditya uniyal Aditya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aditya uniyal Aditya
E-mail  [email-masked]
Phone Number    (+91) 9069002597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Incident support analyst        10 dec 2021     32500
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 - I will have customer try any other browser
2- I will have customer try clearing cache and cookies and relaunch the web browser.
3- i will have reboot there machine and clear there temp files.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- I will ask customer to turn on the Bluetooth
2- I will ask customer to  check and confirm if they get xxx device name on the from the available bluetooth device.
3- I will ask customer to
What according to you makes you a good candidate for customer service or technical support job? 1- Listen to customer query and make sure to provide better solution in minimum time period.
2- Quick learner to grasp any environment any tool before the expected time period set by management.

On a scale of 1 - 5 please rate your fluency in spoken English  5