Subject: Tech Support Candidate - Pankaj thapa Thapa
From: Pankaj thapa Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Nov 2021 13:51:44 -0500

Tech Support
Test

Name

Pankaj
thapa Thapa

E-mail

[email-masked]

Phone Number

(966) 7721966

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mayur vihar phase
1

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Sr customer executive

2 Dec 2019

34000

Previous Employer 1

Winsurf technology

Sales
executive

2016

15000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

>>First of all i  will clear the cache
from the web browser and reload the website.

>>I will check either it's http or https

>>cookies are enabled

>>restart web browser

>>change web browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
bluetooth option from the mobile and the speaker

Search for the speaker bluetooth option in mobile bluetooth connection list

Tap the connect option on mobile and then it will show led indication that your
mobile device is connected with speaker

What according to
you makes you a good candidate for customer service or technical support
job?

After having an experience in technical support customer
service, I think candidate need to have patience and calmly understand the
customer concern before he moves to technical part.

On a scale of 1 - 5
please rate your fluency in spoken English

4