Subject: Tech Support Candidate - Sami Shaikh
From: Sami Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Nov 2021 05:35:11 -0500

| | Tech Support Test

Name | Sami Shaikh
E-mail | [email-masked]
Phone Number | (91) 8817561435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CCE | Working | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I will get an error while opening a website, I am gonna follow the below troubleshooting steps:
1. I will check my internet
2. I will clear browser’s cache, cookies and history.
3. I will check my internet speed and router settings.
4. I will troubleshoot the network adapter by going into adapter setting option.
5. I will also see if my antivirus is blocking my access to the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of your mobile phone by going into the bluetooth setting.
2. Make sure you are aware about the bluetooth name of your bluetooth device and also make sure that it is turned on.  (If there is a special instruction provided to holding a button for turning on the bluetooth then perform that step)
3. Search for new connections to pair in your phone bluetooth section.
4. Select/ Tap the bluetooth name of speaker and proceed.
5. If it asks for pair-key then enter it or if it doesn’t ask to enter the pair key then proceed further without it.
6. Once the pairing is done then go to your music application and start playing the music and enjoy.

What according to you makes you a good candidate for customer service or technical support job? | According to me and the experience I have in customer service. The process knowledge needs to be strong in technical support job. Proper active listening is important for a technical support job. Empathy sympathy on the correct time is also important but at-last you should be able to resolve the query of the customer related to technical issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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