Subject: Tech Support Candidate - Devyani Porida
From: Devyani Porida <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Nov 2021 03:50:18 -0500

| | Tech Support Test

Name | Devyani Porida
E-mail | [email-masked]
Phone Number | (201301) 8130792212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 137
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Data flow | Data associate | |
Previous Employer 1 | Fsl software | Tech support | |
Previous Employer 2 | Ienerziger | Tech support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart it or change the dns nd check it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the mobile's bluetooth
Speaker speaker name if available
Connect it with it

What according to you makes you a good candidate for customer service or technical support job? | To supply or provide your best role to make customer convinced of their problem. And  provide solutions they worth it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |