Subject: Arabic Language Test - hamzah abdulkarem qasem almadhagi
From: hamzah abdulkarem qasem almadhagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Nov 2021 13:15:26 -0500

Foreign Language
Screening Test

Name

hamzah
abdulkarem qasem almadhagi    /  (0091) 9680193350
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi
Dear,

Thank you for getting in touch with us.

We would like to inform you that as we have checked,our courier partner tried to
deliver the order but it seems like the address is not correct.

We request you to please provide us with your full address so we can update it
and deliver your order asap.

We are looking to hear from you soon.

Your friends,

Customer service.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for getting in touch with us.

We apologise for the inconveniences caused to you.

We are truly sorry to hear that you have received a damaged item that ordered
from our online website.

Please be assured as we have escalated the issue to our concern team and we will
get back to you soon enough.

We request you to allow us sometimes to do the needful.

Your friends,

Support team.