Subject: Fw: Tech Support Candidate - Farouq khan Farouq
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 22 Nov 2021 13:07:19 +0000

check for swagtron

________________________________
From: Farouq khan Farouq <[email-masked]>
Sent: Friday, November 19, 2021 6:04 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Farouq khan Farouq

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Farouq khan Farouq
E-mail  [email-masked]
Phone Number    (+91) 9069150906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SPi Global      Executive IT            26500
Previous Employer 1     HCL Technology  Desktop support engineer        07-10-2019      12000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If I am getting en error to open eny internet site so as a user I will call to helpdesk and after that they will check or try to resolve my issue, if they don't get success then they will create a ticket and transfer this ticket to concern (ITFO) team.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we will open our Bluetooth speaker in pairing mode then we will open Bluetooth of our mobile phone and select the Bluetooth device for pairing, after that speaker will be connected.
What according to you makes you a good candidate for customer service or technical support job? Because I have a lot of experience of customer service or support. And I know very well about this job role and responsibility.
On a scale of 1 - 5 please rate your fluency in spoken English  3