Subject: Fw: Tech Support Candidate - Jyoti Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 22 Nov 2021 13:03:38 +0000

check for UENI/HFL

________________________________
From: Jyoti Sharma <[email-masked]>
Sent: Saturday, November 20, 2021 11:18 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jyoti Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jyoti Sharma
E-mail  [email-masked]
Phone Number    (+91) 7011554982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      NEW DELHI
Which best describes your Technical Support capabilities        I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) NA
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix Daksh Services India pvt Ltd         Associate I             13682
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: I will try in incognito tab.
Step 2: I will try in another browser.
Step 3: I will try reconnecting my internet connection and check cables along with data speed.
Step 4: I will restart my system and try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1:  Turn on bluetooth in my phone as well as in bluetooth speaker.
Step 2: Scan for available devices.
Step 3: I will search the name of my bluetooth speaker in the list of available devices for pairing.
Step 4: click on bluetooth speaker device name for pairing.
Step 5: my phone will be connected to bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I don't panic in situations.
I can handle work pressure.
I am a quick learner.
I can modify my habits as per requirement easily adaptable).
That's why I think I am perfect fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English  4