Subject: Fw: Tech Support Candidate - Sanvi Siddhartha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 22 Nov 2021 13:01:44 +0000

check for swagtraon/UENI/EPOS

________________________________
From: Sanvi Siddhartha <[email-masked]>
Sent: Saturday, November 20, 2021 3:55 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sanvi Siddhartha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sanvi Siddhartha
E-mail  [email-masked]
Phone Number    (91) 7518222793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Round Pay       Office Assistent        15 September    11 K
Previous Employer 2     Morgan Reeds    client Manager  12 December     8K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will checkout the network configuration if the internet is working properly. Then I will check out the browser and lastly the site setting whether I need to upgrade , enhance or advance my security and safety setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      To get started with bluetooth speaker one need to power on speaker then set the speaker on bluetooth mode and lastly switch your phone's bluetooth and search for nearly bluetooth enabled device , once found could connect with speaker.
What according to you makes you a good candidate for customer service or technical support job? I could be the best choice for technical support because I have a good communication and þlus I am fluent in english personally I am interested in new launched gadgets and old one that contain technical configuration .Apart from I love reading about Science and technology and purchasing gadgets .
On a scale of 1 - 5 please rate your fluency in spoken English  5