Subject: Trainer Candidate - Udit Suryavanshi
From: Udit Suryavanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Nov 2021 06:06:09 -0500

Tech Support
Test

Name

Udit
Suryavanshi

E-mail

[email-masked]

Phone Number

(+91) 8810558766

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Rackspace

Customer service technician

NA

Previous
Employer 1

NTT Data

Helpdesk associate

16th Sep 2021

Previous Employer 2

Wipro

Senior associate

16th Jan
2021

If Selected, how much time do you need
to join?

1 week

Please briefly
describe your work experience specifically in Quality?

I have
experience in handling teams and to audit calls, chats and emails. I have
knowledge of service desk operations and customer satisfaction. I have total 4.5
years of experience in which I have in many tools and have good knowledge and
skill set of handling customers and teams.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good service is when the customer issue is
resolved but he is nit satisfied with the type of resolution provided or the way
resolution is provided.

Great service is when the issue is resolved and customer is satisfied with the
resolution.

What according to you makes you a good candidate for
this position?

I have good skill set and knowledge about the
position, I have 4.5 years of experience in which I have worked in several
positions and know how to manage the situations as per
requirements.

On a scale of 1 - 5 please rate your fluency in
spoken English

5