Subject: Tech Support Candidate - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Nov 2021 06:40:32 -0500

| | Tech Support Test

Name | Chandan Kumar
E-mail | [email-masked]
Phone Number | (+91) 7979922961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NSSO | SE | Aug 2021 | 25000
Previous Employer 2 | Phrarama manufacturing and trading pvt | Supervisor | Dec 2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1. Check our internet wire or connection, troubleshoot them. If still dont work then restart our system or reinstall our browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth on phone then search for device and pair with device then it will be ready for use.
What according to you makes you a good candidate for customer service or technical support job? | I am very quick learner and i understand technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |