Subject: Tech Support Candidate - Sarthak .
From: Sarthak . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Nov 2021 11:47:05 -0500

Tech Support
Test

Name

Sarthak
.

E-mail

[email-masked]

Phone Number

(+91) 7479655449

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Patna,Bihar

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check the internet connectivity
using Network section present in Control panel or by using Ping command in CMD.
If ping command succeeds,then I will check if the browser is being blocked by
firewall or not. then After this, i will check if the cable is properly
connected and the lights are blinking. if there is a router present in setup, I
will check weather the WAN light is Green/Blinking/Amber. If the light is
blinking or amber in color, I will call the ISP and lodge a complaint mentioning
that Internet connectivity is down and wait for the connectivity to be restrored
and try again. If all above points are fullfilled, they maybe the website is
down and I will check after some time.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Power up
the bluetooth speaker, put it in pairing mode by following instruction given in
manual. Then open settings section of mobile phone, tap on bluetooth section and
wait for device to appear in list or do a manual search. after it is visible,
tap on its name to connect the speaker with mobile device.

What
according to you makes you a good candidate for customer service or technical
support job?

A technical support or customer service executive
should be of polite and helpful nature. A customer should always be treated with
proper respect and greeting. The person should be able to handle different moods
of customer with calm mind. He/She should be able to fully understand the
problems of customer, provide needed informtion and support as fast as
possible.

On a scale of 1 - 5 please rate your fluency in
spoken English

2