Subject: Tech Support Candidate - Naga Upendra Bodanapu
From: Naga Upendra Bodanapu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Nov 2021 06:26:12 -0500

Tech Support
Test

Name

Naga
Upendra Bodanapu

E-mail

[email-masked]

Phone Number

(91) 8555811946

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Gurugaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperformance

Senior customer
care executive

August 15 2019

28k in hand

Previous
Employer 2

Channel play

Assistant manager

July 2020

28k in
hand

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address for typos.

Make sure your internet connection is working normally. If your internet
connection is unstable, learn how to fix internet stability issues.

Contact the website owner.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Settings>Bluetooth>Pair new
device>Xxxspeaker>connect

What according to you makes you a
good candidate for customer service or technical support job?

I am good listener where I’m possibly solve all the problems
with my thinking with a solution and I know how to deal a situation so I think
I’m not perfect but I can say good candidate

On a scale of 1 - 5
please rate your fluency in spoken English

4