Subject: Tech Support Candidate - Naga Upendra Bodanapu
From: Naga Upendra Bodanapu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Nov 2021 06:07:56 -0500

| | Tech Support Test

Name | Naga Upendra Bodanapu
E-mail | [email-masked]
Phone Number | (91) 8555811946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Senior customer care executive | August 15 2019 | 28k in hand
Previous Employer 2 | Channel play | Assistant manager | July 2020 | 28k in hand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address for typos.
Make sure your internet connection is working normally. If your internet connection is unstable, learn how to fix internet stability issues.
Contact the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings>Bluetooth>Pair new device>Xxxspeaker>connect
What according to you makes you a good candidate for customer service or technical support job? | I am good listener where I’m possibly solve all the problems with my thinking with a solution and I know how to deal a situation so I think I’m not perfect but I can say good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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