Subject: Tech Support Candidate - Laxmi Pathak
From: Laxmi Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 23:22:26 -0500

Tech Support
Test

Name

Laxmi
Pathak

E-mail

[email-masked]

Phone Number

(+91) 9599047970

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Badarpur boder

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Esskay Beauty Resources Pvt Ltd

E commerce executive

15oct

17000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will open a new tab and check to see if
you can load another website to check my internet connection is working on not.
In 2nd step i will try to open website in a another browser. If it will not open
then I think it's a technical issues in website then I will wait for some time
then try again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly swipe down your phone from the top of
the sceen.

Then touch and hold the bluetooth icon.

After that tap to pair new device. If you don't find pair check under available
for pair.

Tap the name of the Bluetooth device you want to pair with your device.

Then pair with that.

What according to you makes you a good candidate
for customer service or technical support job?

I am good
because,  I talk in a very polite way with customers. Firstly I listen very
carefully what they are saying after that I give answer in affirmative way. In
my records no customer get anger on me.

On a scale of 1 - 5
please rate your fluency in spoken English

3