Subject: Tech Support Candidate - Huma Malik
From: Huma Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 13:47:14 -0500

| | Tech Support Test

Name | Huma Malik
E-mail | [email-masked]
Phone Number | (91) 9650914507
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Quick learner

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Business2sell.com.au | Customer support speacialist | 2021 aug | 45000
Previous Employer 1 | HCL bserve | Customer support | 2017 dec | 23000
Previous Employer 2 | Digicall | Customer support | 2016 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I ll follow steps to get through the error. As I am not experienced in tech support, I am not able to answer this question correctly. But for the fact, I am a quick learner and always aim to achieve company’s goal.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will open Bluetooth in my phone and can the device which I want to connect my phone with.
Click on the device name and pair with.

What according to you makes you a good candidate for customer service or technical support job? | I had worked with 3 companies in the past. All of my supervisors and managers had appreciated me and my work . I am so dedicated towards my job and responsibilities. I am sure you will like my work and professionalism
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |