Subject: Tech Support Candidate - vikash kumar
From: vikash kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 11:26:46 -0500

| | Tech Support Test

Name | vikash kumar
E-mail | [email-masked]
Phone Number | (+91) 9304183980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | non | non | 0 | 0
Previous Employer 1 | non | non | 0 | 0
Previous Employer 2 | non | non | 0 | 0

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: Check to insure that the laptop in plugged in.
2: Identify which parameters need to be evaluated.
3: Identify the source of the problem.
4: Correct /repair the component.
5: Verify the repair.
6: Perform root cause analysis.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth.
Tape pair new device,if you don't find pair new device,check under"Available devices"or tap More.
Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
And last follow any on-screen instruction.

What according to you makes you a good candidate for customer service or technical support job? | I enjoy the responsibilities of working as a customer service representative, so I think this position is great fit for me amd my career ambitions ."
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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