Subject: Tech Support Candidate - Sahil Katiyar
From: Sahil Katiyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 10:59:24 -0500

| | Tech Support Test

Name | Sahil Katiyar
E-mail | [email-masked]
Phone Number | (208017) 6388918455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cantik technology | Field IT support Engineer | 14/11/2021 |
Previous Employer 1 | NSCIT kanpur | IT support Engineer | 30/12/2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Call based troubleshooting like Hardware troubleshooting, O/S troubleshooting, Printer support, Assemble Pcs
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Setting> select>Bluetooth setting> field bluetooth device > connect to device
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge of Technical of related job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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