Subject: Tech Support Candidate - Ranjana Pandey Ranjana
From: Ranjana Pandey Ranjana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 10:24:31 -0500

| | Tech Support Test

Name | Ranjana Pandey Ranjana
E-mail | [email-masked]
Phone Number | (91) 6392942612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Job Vision consultancy | HR Recruiter | Pursuing | 19000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will Close other tabs, extensions, and apps
2. Restart browser
3. Restart computer
4. Will Check for malware
5. Will Fix network issues and report website problems.
6. Will Adjust antivirus and check for malware
7. Will Fix problem apps (Windows computers only)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device
5. Now , device is connected.

What according to you makes you a good candidate for customer service or technical support job? | I think the skills great customer service representatives most commonly have are strong communication, positivity and problem-solving. They must clearly communicate with customers, both by answering questions or explaining policies in addition to actively listening to the customer. It's vital to remain positive, even with an upset customer. Finally, solving problems for customers is both a skill and a necessary qualification for the position & I think I have all these qualities. So, I would be a good candidate for the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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