Subject: Tech Support Candidate - Shardendu Shubhranshu
From: Shardendu Shubhranshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 09:38:14 -0500

| | Tech Support Test

Name | Shardendu Shubhranshu
E-mail | [email-masked]
Phone Number | (91) 9709502603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Bsnl | Trainee network engineer | 2014 | 000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Chack website url first. Refresh page and try it again. If not working than chack internet connection. Try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make Bluetooth of speaker on
. Go to mobile setting and serch for Bluetooth. Refresh to find new available Bluetooth device near you. Select speaker Bluetooth among available Bluetooth list. Connect it.

What according to you makes you a good candidate for customer service or technical support job? | I am from technical background. B. Tech engineer. I have done network engineer  in bsnl. So I can do it more better than other.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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